Stories, Not Statistics

Leaders everywhere are scrambling to figure out how to lead, influence, and impact such generationally diverse people. It’s been a struggle for decades, and the challenge is ever more increasing! Is there a practical solution? Absolutely!


Creating a deep connection is the foundation for success - whether it’s between you and a customer, or you and a team member. To begin building an authentic connection with people of any generation, you must start with the stories, not just statistics. It’s in a person’s individual stories, we will find answers to exactly what motivates and drives them. Stories Not Statistics will reveal the only future-proof leadership success strategy!

Learning Objectives:

  • Discover the biggest mistake leaders make when engaging team members.

  • Gain clarity on the most valuable skill leaders need to own.

  • Break down the three stories every leader should “know and tell.”

  • Learn the process for getting people - team members, co-workers, and customers - to trust you enough to open up.

Future of the Industry and Key Trends of Today’s Marketplace

Despite the tumultuous events of the past year, the insurance industry continues to thrive. Valuations are at all-time highs. P&C pricing and the economy are driving peak organic growth rates. Brokers are consolidating at record levels with scale as a key driver. And insurtech moves are happening.  Yet, producer recruiting and development remain a key challenge. How can agencies continue to experience success in this fast-paced environment? Join Harrison Brooks from Reagan Consulting as he outlines the industry’s key trends and reveals practical ways agencies can best prepare for the future. 

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Own Your Sales Success In A Multi-Generational World

The challenge of selling and serving up to five generations of customers can be daunting, but it’s a challenge worth overcoming. Mutual understanding is the answer to your next right step and adaptability gains you access to success. In this breakout session, you will: 

  • Gain clarity on who and what is motivating different generations of customers 

  • Understand when, why, and where to build a connection with all 5 generations 

  • Learn how to communicate with different customers in a way that is most comfortable for each generation of customers 

  • Discover the best listening process to connect with customers 

  • Breakdown the 5-step process for Earning the Right to Be Heard™ 

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Cyber Risk - 10 Questions Every Business
Should Ask 

From a risk control perspective, many of us are comfortable addressing property, auto, liability, and worker’s comp controls with an insured or potential insured. However, there is very little discussion with business owners on how they are managing their cyber exposures. This presentation will walk through ten Cyber 101 questions that a business owner can use to help better evaluate potential areas of improvement in Cyber Security.

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Silent Cyber and the Impact on Equipment Breakdown

The complexity of today’s computer systems and networks makes it difficult for organizations to protect themselves from a hacker’s attack. New threats are constantly being developed that could have so-called "silent cyber" implications because of potential cyber-related losses stemming from traditional property and liability policies that were not specifically designed to cover cyber risk. This presentation will help attendees determine if their organization is at risk of an attack with silent cyber implications, and how to mitigate that risk. 

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Powered Productivity: Super Tech Tools to Get Stuff Done

Exasperated by email? Peeved about passwords? Tired of tedious tasks? You're not alone. Join Your Nerdy Best Friend, aka Author Beth Ziesenis, for a research-based look of common productivity problems, followed by the technology to solve them. Discover how to use free and bargain technology tools you never knew existed to work more efficiently with your teams, get organized and finally get stuff done. 


  • Discover low-cost, high-value apps and tech tools that you can start using right away 

  • Learn great tech tips and app ideas from your colleagues  

  • Get new ideas to increase efficiency, improve relationships and get things done! 


  • Interactive, interactive, INTERACTIVE!  

  • Organized like a game where everyone plays and everyone wins   

  • Research-based facts coupled with real-time tech solutions  

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Five Key Action Items to Win in Today and Tomorrow's Marketplace

Given the rapid changes happening within the insurance industry, how can agencies be proactive in planning for the future? Join Harrison Brooks as he provides agencies with concrete strategies to succeed in today’s environment and be ready for the challenges and opportunities of tomorrow.  

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Replay Education Sessions

Below you will find a list of CONVO education sessions that are available as live webinars over the next few weeks. CE is pending.